FAQ

Do you have a question? Your answer might be here.

HOW MUCH DOES SHIPPING COST?

Within the United States, shipping is free for all t-shirts, greeting cards cost $2.00, ceramic mugs cost $6.00, metal camp mugs cost $3.50,  tote bags cost $3.50. Shipping is free for orders over $75.00 within the United States.

International shipping costs will vary.

WHEN WILL I RECEIVE MY ORDER?

*** Our products are made-to-order and the season is busy! Submit orders by December 5th for guaranteed Christmas delivery.***

On average, merchandise is produced and shipped between 3-5 business days after purchase. Standard shipping/transit times average 1-7 business days for domestic, and 4-15 business days for International.

DO YOU SHIP TO MY COUNTRY?

Normally, we ship worldwide, but recently, the Postal Service is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.

We hope to be able to ship outside of the US again soon.

WHO PAYS THE CUSTOMS DUTIES & TAXES?

International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

WHAT IS YOUR RETURN POLICY?

I stand behind the quality of my products and guarantee the workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. I typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Product damage that may result from normal wear and tear, or misuse will not be covered.

If there happens to be any damage to your package when it arrives in the mail, please take a photo of the outside of the package BEFORE you open it. If your item is damaged when you open the package, please let me know right away so we can make things right.

CAN I CANCEL MY ORDER?

Most of my products are made-to-order, and I try to get your item(s) to you as quickly as possible, so I usually cannot accept cancellations or changes to your order. If you have any questions, please ask me before placing your order.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?

As soon as your order is placed, an order confirmation goes to the email address you entered at checkout. If you did not receive an order confirmation, double check your spam folder and add crony@plaidoak.com to your contacts for future purchases.

HOW DO I FIND THE RIGHT SIZE?

Sizing for each apparel item may be different. Please check the product listing for the appropriate sizing dimensions.

“In the presence of nature, a wild delight runs through the man, in spite of real sorrows.”
―Ralph Waldo Emerson

“I go to nature every day for inspiration in the day’s work.”
―Frank Lloyd Wright

“Still round the corner, there may wait,a new road or a secret gate.”
― J.R.R. Tolkien